Delivery Information
Deliveries are sent out by Royal Mail 1st Class Recorded Delivery and Courier Delivery. We aim to dispatch all orders within 1-4 working days. On occasion this may be delayed due to unforeseen circumstances beyond our control – for example Bank Holidays and the Christmas period. We will endeavour to dispatch all paid orders prior to or on the last postal day on such occasions. However, we will contact you by email if we are aware of this prior to dispatch. Delivery charges are inline with Royal Mail Charges and in cases where orders require being sent by courier due to the value or weight, these orders will be charged a delivery cost of £14.00 regardless of the number of items or weight of the parcel for despatch.

Order Status
You can track the status of your order by logging into your members area and clicking on ‘Orders’ if you have created an account on registering. This also enables you to checkout quicker on future purchases. Your placed orders will be available to view and you will also have the current assigned status against each one. The meaning of each status is described below:

Processing – Your order has been successfully placed and is awaiting payment
Complete – The payment for your order has been received and your order is being packed
Dispatched – Your order has been dispatched and should be with you within the next two working days.Cancelled – Either payment for your order has not been received within a reasonable time and it has now been cancelled by us, or you have informed us that you no longer wish to continue with your order.

Returns Policy

Unwanted goods
Under UK law you are entitled to a “cooling off” period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days following the day of receipt for a full refund of all charges other than postage. Goods must be returned as new and unused.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit for any returned items.

If the goods are printed we cannot give a refund unless there is a printing error i.e. wrong colour or spelling mistake. This hopefully will not happen as you the customer will have to approve anything that is going to be printed prior to production and despatch. This ensures will provide you with a 100% efficient service reducing to a minimum the need to return goods.

Faulty goods
In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt.
This does not affect your statutory rights.

After-Sales Service
Questions, comments or requests regarding these terms and conditions or our Products can be brought to our attention using our contact us form. If you have any complaints these should be addressed in writing to

A-PRINT LTD
A Print Ltd
138 Morthen Road
Wickersley
Rotherham
S66 1EA